GEMS provides free customer support to current licensees. You can e-mail your question to Support@GillettPublishing.com. The customer support staff will attempt to resolve your issue within a single business day. Please include your telephone number since that may be the most efficient way to reach a timely resolution.

You can also call customer support at 888-GEMS706 (436-7706). The support hours are from 8:30 A.M. to 4:30 P.M., Central Time. If the customer support lines are busy, you will be asked to briefly describe your request. Again, the support staff will attempt to resolve your issue within one business day.